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My friend and I were traveling together and initially tried to make a reservation under her card. The hotel informed us that the payment did not go through and as was our understanding if we did not provide valid CC information within 24 hours we would loose the reservation.
The hotel later explained the reservation would not be lost within 24 hours but rather they would just keep trying the card indefinitely until it went through.
So instead I booked a reservation using my cc. A few days later we arrived at the hotel and the next morning we realized my friend's card had just been charged as well. Immediately we contacted the staff to explain the misunderstanding.
NOt placing blame on anyone but just explaining our position and asking, what I believe is entirely reasonable, that my friend's card be refunded. The management basically kept repeating that it was our fault that we misunderstood the email and there was nothing he would do.
When we contact the staff about the error the hotel was not full, so there was no loss on their end, we had only stayed one night of our reservation and yet they insisted that my friend still pay.